Help Desk

  • Access to a 365 Help Desk System which can be used both during and outside election season.

  • Able to create tickets from a user-friendly portal or from a back office system.

  • Configuration capabilities are available for users to personalize ticket categories, fields, default values, statuses, and more.

  • The system can automatically assign tickets to users or groups of users based on the ticket type created.

  • Able to create, track, and report on service levels based on ticket category and priority.

Schedule a Demo and Speak
to a Konnech Representative Today