Neighborhood Watch
Many local citizens’ groups have formed neighborhood watch associations to guard against crime. Computer Telephony systems can be used to coordinate these efforts and to report trouble when it occurs. Members of the watch group call a number to listen to a report on problems experienced in the neighborhood. If information needs to be circulated quickly to a large number of homes, the system dials numbers automatically and plays a recording.

Job Lines
A community job line can speed up the search for employment and provide an easy means of accessing information for the unemployed. The system is programmed to take input from employers indicating the type of job, job description, salary, and other pertinent information. Job seekers dial the system and search for jobs by category, following system prompts.

Unemployment Verification
People receiving unemployment benefits are required to report their job-search efforts periodically to unemployment agencies. A lot of time is wasted waiting in line, answering questions, and filling out forms. A Computer Telephony system can help automate some of these procedures. Each person receiving unemployment compensation is required to call the system at the end of each week and enter his or her Social Security number for verification. They are prompted to enter the telephone number of any business where they had been interviewed that week. They are then asked to record a message indicating if they worked that week and on which days. Caseworkers transcribe this information into their records during the work.

Emergency Services
Computer Telephony system can be used in conjunction with emergency telephone systems to detect the incoming telephone number of the caller and to look up the address automatically. This helps the operator determine the location of the caller as soon as the call comes in so that emergency vehicles can be dispatched immediately, even when the caller is unable to provide a location.