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Emergency
Notification
Through a Computer Telephony system, callers record their opinions or
answer a series of structured questions by entering touch tone digits.
The system prompts callers for their address or phone number in order
to provide them with the results of the surveyor follow-up information
on the issue.
In the event of such emergencies
as fires, floods, blackouts, earthquakes, toxic spills, and prison escapes,
emergency notification applications dial out from stored databases and
play stored announcements to notify responding parties. As part of an
emergency evacuation plan, a bulk out-dialing application can notify whole
floors of office buildings at once in a sequence to evacuate the building
with minimum delay and maximum orderliness.
Visa Information
Embassies provide recorded information on visa requirements in any number
of languages. Callers learn what documents are required and are provided
with necessary phone numbers and addresses.
Travel Advisory
Travelers going abroad call a telephone number and are prompted to choose
the country they will be visiting. They hear a recording that contains
up-to-the-minute information about matters that might affect them, including
weather, natural disasters, local travel conditions and health advisories.
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Polling
A Computer Telephony system is programmed to poll callers by asking them
a series of structured questions that they answer by pressing touch tone
digits. The results are tabulated by computer and sent to a printer.
Election Campaigns
An automated out-dialing poll can be used to identify which geographic
regions or demographic groups are already committed to their candidates
and where support is weak. Callers dial in and receive up-to-the-minute
election results.
Government Services Hotline
The local Chamber of Commerce provides a dial-in information service that
informs callers about available municipal services and regulations.
Government Services Hotline
Local, state and federal governments provide recorded information on available
services in any number of languages. These can include health advisories
and audiotex directories to live crisis lines.
Postal Services
In many cities, callers can dial a number and select from a menu of choices
describing postal services and regulations. More sophisticated systems
allow them to purchase stamps and pay by credit card.
Tax Return Filing
Those filing uncomplicated tax returns can dial into an IVR system and
input information from their W-2 forms. The system calculates tax or refund
due, prepares the bill or refund, and mails it to the taxpayer upon receipt
of written verification.
Traffic reports
A Computer Telephony system allows callers to dial it at any time and
identify the particular roads they are interested in to listen to a report
about existing conditions.
Voter Registration
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