Secretary Service

Like many people these days, Mr. Fisher starts his own business with only one employee - himself. Mr. Fisher rents a very small office suite and doesn't have an assistant but wants to provide an image to his customers that his company is larger and more established than it actually is. He wants all phone calls to be handled in a manner similar to a larger company: someone picks up the call reciting a company greeting, transfers the call, or takes messages accordingly. He is looking for a solution to meet his requirements without having to pay for full-time secretary/assistant.
Secretarial Service is an application designed for providing your customers with numerous services to meet their requirements in an economic manner.

FUNCTIONS AND FEATURES FOR SECRETARIES

  • On Screen Scenarios When Sending Greetings

    • Incoming calls will automatically bring up the greeting screen that the secretary should deliver for the specific company being called.
  • On Screen Information for Quick Reference

    • Extension Status with company information listed. A secretary doesn't need to memorize all the office phone numbers or check the phone book when transferring calls.
  • Screen Phone (User Console) with simple mouse control

    • With mouse clicks on the screen, a secretary will be able to make calls, select calls, toggle between phone calls, hold calls, transfer calls, etc.
  • Function Icons for Easy Operation, No Extra Training Needed
  • A "Record" icon to record incoming calls, and the recorded messages will be forwarded to the call recipient's voice mailbox.
  • A "Transfer" icon to "blind transfer" or "assistant transfer" the incoming calls to the proper recipient.
  • A "Leave Message Directly" icon to transfer incoming calls to recipients voice mailbox.
  • Message Note with Caller ID Attached

    • Secretarial Service provides a "Memo" window for the secretary to make notes for the recipients. The Memo with Caller ID attached will surely ease the contact between the callers and the recipients.

    Functions and Features for Mr. Fisher:

  • Remotely access -Mr. Fisher can remotely access the secretarial system by phone set or browser to:
  • Modify the "script" that pops up on the secretary's screen when they are answering phone calls.
  • Read "Memo" the secretary made for the incoming call.
  • Change the password for the voice mailbox.
  • Retrieve voice mail.
  • Retrieve fax mail.
  • Change call forwarding numbers and "one number follow me" numbers.
  • Record "personal greetings" and change "personal greetings" settings for their voice mailbox.