Call Center

Call Center Software encompasses the broad functionality required by next-generation contact centers, including the ability to handle customer contacts in any media -- voice calls, voice mail, e-mail, web integration, collaboration, and fax -- and at the same time facilitating fully-integrated routing, monitoring, recording, reporting and administration for all customer interaction activities.

  • Inbound Call Module - Intelligent Automatic Call Distribution
  • Automatic Outbound Dialing Module links with Marketing Campaign
  • Call Recording Module
  • Comprehensive Contact Center Management Reporting System
  • Interactive Voice Response (IVR) and Application Generator for call flow control design and easy system integration
  • Configurable Skills-based Routing for all incoming media request
  • Agent and Contact Resources Monitoring
  • Fax Integration
  • Voice Mail
  • Unified Messaging System
  • Remote System Administration
  • Web Callback, Web Chat, Web Collaboration)
  • Automatic Email Response

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