Busy Call Handling

When your extension status is detected by the system to be busy, any calls made to your extension will be processed with the handling mode you have selected.

If ~ is selected
The system will ~
Call Waiting
Alerts you with beeps that there is another call waiting on your line
Forwarding to Extension
Forward the call to a target extension assigned by you
Auto Attendant/Voice Mail (AA/VM)
Lead the call to Auto Attendant, give the caller an option to dial another extension number, or to leave a message to your voice mailbox
Busy Tone
The caller will get busy tone feedback
Assistant Extension
This function gives the caller access to a callee's voice mailbox to leave a message, or to press "0" to connect to a preset assistant extension. If the call is not answered by the assistant extension, the caller will be given the option to access the assistant extension's voice mailbox to leave a message.
Auto Paging
Broadcast a message via paging device or system to notify someone that they have an incoming call waiting on the line to answer, for example. After the "Max Paging Time" expires or if the incoming call is still not answered, the caller will be sent to AA/VM
Transparent Call Forwarding
This follows the caller's extension management settings to handle the call

Note: When User Console is applied, the PBX system can support up to 10 Call Waiting calls.